Regular Visit to both New & Existing Customer & Follow up as per the portfolio management guidelines
Sales of Ncell Services to New and Portfolio Clients
Report preparation on Corporate Sales Activities assigned under individual sales representative / department.
Prepares customer agreements and follows up on closure
Take necessary actions as per process and suggestion from supervisor on customer feedback, Handling of customer complaints, communicates them to immediate supervisor and follows up on timely resolution.
Follows up subscriber activation / deactivation and follow up on payment of Customers.
Support Account Managers Portfolio Customers on customer plan changes, renewals, customer complaints, documentations of contracts, activation / deactivation of customers connections,
Stock Maintenance Report Keeping
Liaison with Cross function team on Department projects such as Digitalization as and when necessary
Work towards meeting of Individual / Department / Company Target
Prepare, Support and participate in customer events and programs
Job Specification
Understands and collects details of situations or problems at work
Implements agreed initiatives effectively
Understands linkage of own work beyond his / her area
Seeks to learn more about other parts of the unit
Understands impact of own performance on customers
Understand processes to gather needed information or support