Customer Support Representative Manager

Job Detail

• Offered Salary:Negotiable
• Job Role:Marketing/ Advertising/ Customer Service
• Number of Vacancy:1
• Job Level:High Level
• Job Type:Full Time
• Address:Sanepa, Lalitpur

Job Description

Roles and Responsibilities:

• Work towards overall improvement of the Customer Support Department to ensure prompt and efficient Support services to InfoDevelopers’ customers
• Ensure availability of competent and trained manpower to provide Phone Support, Field Support and Software Migration and Implementation services among others.
• Resolve all customer complaints within the stipulated time. Coordinate with Development teams, QC and other stakeholders as required.
• Plan and prepare materials for fresher onboarding and regular training. Implement a monthly evaluation program and reward system to recognize the best performers in the team.
• Track all customer complaints, departmental work process and staff performance thoroughly for review and possible improvements.
• Prepare and circulate any notice, information or any kind of technical or non-technical changes at InfoDevelopers.
• Other duties and responsibilities as assigned by the Supervisor.

Age: 30 to 40 yearsApplying Procedure: Interested candidates can send us your CV at vacancy@infodevelopers.com.np

Job Specification

Knowledge:

• Very good knowledge of Banking and Finance
• Proficient in Microsoft Office applications
• Working knowledge of Internet and E-mail applications
• Knowledge of Internet, Network, Hardware and Software would be an asset

Education and Experience:

• Masters with major in Accountancy/Finance
• 2-5 years of experience in Customer Service, Customer Care, Operations or related field.
• Experience of leading a team of 20+ people

Skills:

• Excellent communication skills
• Excellent Interpersonal skills
• Excellent writing and presentation skills
• Own vehicle and driving license
• Willing to travel inside country
• Willing to work at off-hours if needed