L1 Support Executive
Job Detail
- Offered Salary:Negotiable
- Job Role:It And Telecommunication
- Number of Vacancy:1
- Job Level:Mid Level
- Job Type:Full Time
- Address:Tripureshwor, Kathmandu
Job Description
- Closely work with Customer Care Agents to resolve customer issues on FTR (first time resolution) basis
- Responsible for first level technical resolution to the customers within designated SLA
- Escalate complex technical issues to Level 2 Technical Support Team and follow up with Level 2 team until problem resolution
- Trigger network/system incidents based on support ticket/calls
- Take ownership of support issues from initial call/email/ticket to final resolution and closure
Job Specification
- Bachelor’s in engineering/Computer Science/Applications
- Well experienced with desktop operating systems like Windows, Apple and Linux, and mobile devices OS like Android and IOS
- Well experienced with popular WiFi router configurations and troubleshooting
- Well experienced with desktop/router/mobile internet configuration including DHCP, static, PPPoE, DNS etc
- Well experienced with configuration and troubleshooting of IPTV and CATV
- Knowledge of networking technologies and applications like Mail, Web, Domain, Chat, Social Media etc
- Good troubleshooting, analytical, communication, writing and documentation skills.