L1 Executive (technical Support)

Job Detail

• Offered Salary:Negotiable
• Job Role:Technician
• Number of Vacancy:20
• Job Level:Entry Level
• Job Type:Full Time
• Address:Jawalakhel, Lalitpur

Job Description

Job Duties & Responsibilities:

• Closely work with Customer Care Agents to resolve customer issues on FTR (first time resolution) basis
• Train and provide on the job technical training to customer care agents
• Responsible for first level technical resolution to the customers within designated SLA
• Escalate complex technical issues to Level 2 Technical Support Team and follow up with Level 2 team until problem resolution
• Trigger network/system incidents based on support ticket/calls
• Take ownership of support issues from initial call/email/ticket to final resolution and closure

Applying Procedure:

Interested candidates are requested to submit their application via email at recruitment@vianet.com.np

Job Specification

Skills and Knowledge:

• Well versed with desktop operating systems like Windows, Apple and Linux, and mobile devices OS like Android and IOS
• Well versed with popular WiFi router configurations and troubleshooting
• Well versed with desktop/router/mobile internet configuration including DHCP, static, PPPoE, DNS etc
• Well versed with configuration and troubleshooting of IPTV
• Knowledge of networking technologies and applications like Mail, Web, Domain, Chat, Social Media etc
• Good troubleshooting, analytical, communication, writing and documentation skills.