Call Center Representative
Job Detail
- Offered Salary:Negotiable
- Job Role:Customer Service.
- Number of Vacancy:1
- Job Level:Mid Level
- Job Type:Full Time
- Address:Lalitpur
Skills Required
- Customer Relations
- Visitor Handling
Job Description
- Manage incoming calls in a timely manner;
- Handle customer inquiries and provide accurate, valid, and complete information by using the right methods/tools;
- Handle customer complaints, obtain and examine all relevant information to assess the validity of complaints and to determine possible causes;
- Provide appropriate solutions and alternatives within the time limits;
- Refer unresolved customer grievances to designated departments for further investigation;
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
- Build sustainable relationships and trust with customers through open and interactive communication by identifying and assessing customers' needs to achieve satisfaction;
- Follow communication procedures, guidelines and policies.
Job Specification
Main Requirement: Experience with customer-based software and use of the internet for online information and experience in support is preferable.
- 10+2 passed with command on the English language to communicate mainly in written English.
- Familiar with computers and the Internet.
- Experience in email and communication.
- Hardworking and result oriented.
- A two-wheeler with valid license preferred.
- Can work on MS office applications.
- Should also have knowledge about digital payments, e-banking, m-banking, and other banking services
- Should be flexible in work timing. Willing to work on off days and public holidays.
Work Shift Required: Morning (8 am to 4 pm)
Day: (10 am to 6 pm)
Evening: (3 pm to 11 pm)