Front Desk Officer

Job Detail

• Offered Salary:Negotiable
• Job Role:Healthcare / Pharma / Biotech / Medical / R&d
• Number of Vacancy:2
• Job Level:Mid Level
• Job Type:Full Time
• Address:Sanepa, Lalitpur

Job Description

The Front desk officer shall be responsible for handling the reception, client service and other
administrative duties including setting up appointments, maintaining case/client’s profile as well as entertaining telephonic queries. In addition to these front desk staff shall also maintain and oversee petty cash account as well as act as a liaison for communication for all other staff when the information has to come through the front desk.Job Duties:

Client Profile Management

• Oversee Card Placement and issue of new cards to new customers
• Maintain Client database via proper indexing of case files, patient’s history and details
• Register new clients and update the database as needed

Client Service

• Welcome and receive all visitors including new clients and follow up cases
• Entertain telephonic queries from prospective client and follow up cases
• Schedule appointments and dates of follow up
• Handle official communication

Desk Administration

• Oversee billing by verifying day book entries
• Handle petty cash expenses of the office
• Facilitate patient flow by notifying all doctors (In house & Visiting) of their next day new appointments,
• follow up appointments and assist doctors in scheduling day to day tasks.
• Back up patient’s data and relevant information on official server and perform software day closing

Applying Procedure:
To apply for the position please email your cover letter and CV at careers@shinedental.com.np

Job Specification

• Good command over both English and Nepali language with great communication skills
• Excellent customer service skills and the ability to work under pressure
• Proficient with basic computer skills
• Patient and calm with the ability to handle interruptions and rush during peak hours